We're committed to helping create safer experiences for everyone using the app. When you're online, your vehicle's route and location are tracked by GPS. Riders and drivers are required to verify personal information when setting up their accounts. This private information is confidential and retained to confirm identity. When you're on your way to a pickup location or destination, the rider's app displays your first name and photo, vehicle or motorcycle make and model, and license plate number. As a driver, your vehicle or your motorcycle should be a safe and comfortable space for everyone, including you. While online, you reserve the right to decline or cancel any trip request. During a trip, if you feel unsafe for any reason, you can pull over and end the trip immediately. Additionally, after every trip, riders and drivers are asked to rate each other and provide feedback before requesting or accepting another ride.

Creating an Takesh account requires a valid email address and phone number. You'll also need to create a password and agree to terms and conditions and our privacy notice. Fill in your first and last name, phone number, and preferred language. Once you complete this part of the signup process, we send a text SMS to verify your phone number. Next, enter your payment information. Adding a Visa card or Mobile Money number allows your trip fares to be automatically charged after each ride. Please note that we cannot accept prepaid cards. After you provide this info, we'll send an email to confirm your account registration. Once you confirm, you'll be able to use your app to request a ride.

Takesh is designed to be an entirely cashless experience in any city.  When a trip ends, the payment method selected for your trip is immediately charged. A receipt is emailed to you, and your account's trip history is updated with details about the route and fare. Tipping is not required on Takesh rides. Giving a driver a tip is left to your discretion.

To update your name, email, phone number, or password for your Takesh rider account: 1. Open the app menu and tap "Settings" 2. Tap the bar that displays your name, phone number, and email 3. Tap the detail you want to change and enter the updated information 4. Make your updates and click "Save" CONFIRMING ACCOUNT CHANGES We use verification codes to help ensure you're the one making changes to your account. Here's what to expect based on the details you change: - Phone number: you'll receive a verification code via text message. Enter the code in your app to confirm the change. - Email (iOS only): we'll email you a verification code to your new address. Enter the code in your app to confirm the change. We'll also send a notification email to your old email address. If you don't receive an email, check your spam or junk folders and the spelling on your email address before requesting another code. If you're still not receiving the verification code, tap "I'm having trouble." - Password: you'll be prompted to enter your current password in the app. Passwords must be at least 5 characters long.

Signing up to drive with Takesh is easy. You'll get started by sharing some info about yourself and the vehicle you'd like to drive on the Takesh platform. The best way to sign up is to download the driver app. You can also sign up at partners.Takeshcm.com. We'll need to review your: - driver's license number - vehicle registration - additional info and documents for a driver screening in your city Once we've approved your required documents, you gain full access to the app and can go online to receive ride requests and start earning.

Takesh is designed to be an entirely cashless experience in any city.  When a trip ends, the payment method selected for your trip is immediately charged. A receipt is emailed to you, and your account's trip history is updated with details about the route and fare. Tipping is not required on Takesh rides. Giving a driver a tip is left to your discretion.

We're committed to helping create safer experiences for everyone using the app. When you're online, your vehicle's route and location are tracked by GPS. Riders and drivers are required to verify personal information when setting up their accounts. This private information is confidential and retained to confirm identity. When you're on your way to a pickup location or destination, the rider's app displays your first name and photo, vehicle or motorcycle make and model, and license plate number. As a driver, your vehicle or your motorcycle should be a safe and comfortable space for everyone, including you. While online, you reserve the right to decline or cancel any trip request. During a trip, if you feel unsafe for any reason, you can pull over and end the trip immediately. Additionally, after every trip, riders and drivers are asked to rate each other and provide feedback before requesting or accepting another ride.

To change or add a profile picture, tap your photo or the blank circle in the menu section of your app. IF YOU HAVE A DRIVER ACCOUNT Riders with a Takesh driver-partner account must go through their driver app to change their profile photo. This applies if you ever created a driver account, even if it was never activated. Your profile photo must be approved before it appears on your account. The approval typically takes 2 hours. Once approved, your photo updates on both your rider and driver-partner accounts.